LATAM 
Mexico 
Dominican Rep. 
United States 
Company & Product Info
Where are located?
How is the product made? Where do the materials come from?
How do I choose the right product?
Suture thread size goes from a smaller diameter to bigger than 6-0, 5-0; and thinner than 2-0, 0. Thread length is 35” or 90cm except for Chromic gut or plain gut which its length is 28” or 70cm.
Needles are proportionally sized with the thread. For example, a 6-0 suture usually has 13-16mm length needle and 2-0 has 19-24mm needle.
Absorbable sutures are recommended for internal closure of soft tissue. Non-absorbable sutures are recommended for external closure such as skin, this kind of sutures has to be removed manually after a certain period of time.
If you still have questions about choosing the right product, our staff can assist you. Please send an email to info@sutumed.com/pe.
Where can I store my products?
Surgical sutures and polypropylene mesh have to be stored in a room temperature between 68F to 78F.
Can I re-sterilize these products?
No, you cannot. Re-sterilizing these kinds of products will compromise its strength and absorption time.
Where can I find reviews?
You can find some reviews here.
Order Status & Shipping
When will my order be shipped?
How can I track my order?
Once your order has been placed, you will be provided a link to your shipment tracking number.
Has my order been shipped?
A confirmation email will be sent to you to inform you that your order has been placed.
My order never arrived
Go to My Account > My Orders > Tracking. If your order says it was delivered and never was, you might have to check with your shipping carrier.
How do I change quantities or cancel an item on my order?
Go to “My cart” and change quantities and add/delete items. To cancel orders, Orders > Cancel order.
Should I do standard ground or 2-day shipping?
We are located in Florida, standard ground time for delivery can be between 2-5 business days depending on your location.
2-day shipping is from the day the order was placed. For example, if your order was placed on Monday before 3 pm ET you will receive it on Wednesday.
My package was lost/damaged/stolen. Will you replace it?
We provide partial or full replacement on the items ordered for products damaged in transit.
My Account
How do I create an account?
Go to the top right of our website, click on “Create account”.
How much is my shipping?
Shipping costs will vary on where you are located.
I forgot my password?
Go to “forgot my password” on the login page and enter your email to begin account recovery.
I received the wrong product?
Start a return by printing a label back to us. To qualify for an exchange or full refund, item MUST be in-tact, sealed, and in its original packaging.
I want to exchange my item?
To qualify for item exchanges, you must complete our list of reasons of exchange and return the item.
How do I know if I’m a final user or distributor?
A final user is the person who ultimately uses or is intended to ultimately use a product. A distributor is an agent who supplies in this case, our supplies to their stores and other businesses that sell to consumers.
International Shipping
Which countries can you ship to?
We can sell to every country, shipping time will vary depending on location.
Which payment methods can I use?
PayPal, all credit cards, and bank transfer.
How much will my shipping cost?
Pricing varies on which country you are in.
How much will taxes cost me to deliver overseas?
Taxes and duties are regulated by each country. We recommend checking with your local carrier what the fees are to import this product and if there any regulations related to it.
How long will my international order take to receive?
We can provide an estimated delivery time if its requested.
Billing and Pricing
How can I redeem my coupon or discount code?
At the checkout, enter your promo code on the tab that says “enter promo code”
Returns
Return Policy Our Commitment to Your Satisfaction At Sutumed, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return process to make things right.
Returns
You have a 30-day window from the date of purchase to return any product for a full refund. Once we receive the item, our dedicated team will process the return within three business days. Depending on your payment method, refunds may take three to five business days to appear in your account. Please be aware that shipping and handling fees may apply.
How to Return?
Simply log into your account, navigate to “My Account,” and select “Request Refund.” Complete the form provided, and our customer support team will promptly assist you through the return process.
Exchanges
Need a different product? Contact our customer support team via email at info@sutumed.com/pe or by phone at 239-590-8484 to facilitate hassle-free exchanges.
Defective Items
In the rare event that you receive a defective product, rest assured that we will promptly replace it at no additional cost. We will also provide a prepaid return label for the return shipment.
Still not finding the answer to your problem?
Call our toll-free number at 239-590-8484 or email us at info@sutumed.com/pe.
